We aim to provide the highest possible service and outcomes for patients. However, if you do have a complaint or concern we will do our upmost to help remedy this. If the complaint is regarding your care at the private rooms, consultations or surgery then please contact us at the Redcliffe rooms.
We will aim to acknowledge your complaint as soon as possible by email or letter. If this does not occur within two weeks please contact us again. We will then investigate your complaint and where appropriate offer face to face meetings, opinions from other professionals if required and try and reach a satisfactory resolution. It is not possible to guarantee exact timescales for resolutions as this will vary.
If your complaint regards the care received on the ward or in the clinic of the hospital you were admitted to please direct this complaint to the respective hospital manager and send a copy to Stephen McCulley at the Redcliffe Rooms.